Welcome to LudoBet!
These Terms of Service govern the use of all products and services offered by V2C Infotech LLP through the Ludogame.co website and mobile app. By accessing our website or app and using the services provided, you agree to these terms. We may update these terms periodically, and your continued use of the platform after changes are made means you accept the updated terms. If you disagree with any part of these Terms, you should discontinue using our services immediately. These Terms of Service establish a legally binding agreement between you, the user, and Ludogame.co, so please read and ensure you understand them fully before you begin playing on our platform.
When you access the Ludogame.co website or mobile app, you are agreeing to follow these Terms of Service along with our Privacy Policy and Game Rules. The services on our platform, including both free and paid games, are offered solely for your entertainment and skill development. You are responsible for ensuring that your use of the platform complies with any local laws in your area. If you violate these terms or misuse the platform, Ludogame.co reserves the right to suspend or terminate your access without prior notice. All decisions related to account bans, restrictions, and the enforcement of these rules are at our sole discretion, and we reserve the right to take any necessary action to protect our platform’s integrity.
The Ludogame.co platform, operated by V2C Infotech LLP, provides users with an engaging, online version of the traditional Ludo board game, accessible through both our website and mobile app. Our services include both free-to-play games and paid games that require an entry fee to join. The platform also offers a multi-wallet system, consisting of a Deposit Wallet, Winning Wallet, and Bonus Wallet. Funds in the Deposit Wallet are used exclusively to enter paid games, while any winnings are credited to the Winning Wallet and can be withdrawn upon meeting certain verification requirements and tax obligations. The Bonus Wallet contains non-withdrawable credits, which can only be used for additional game entries. For compliance, users in certain states, including Andhra Pradesh, Assam, Meghalaya, Odisha, Telangana, Sikkim, and Nagaland, are restricted from participating in cash games on our platform, following local regulations. Through fair gameplay and adherence to gaming laws, Ludogame.co ensures an enjoyable and safe experience for all users.
For users playing paid games on Ludogame.co, we are required by law to deduct a portion of your winnings as tax. Currently, a tax of 30% is deducted from your “Net Winnings,” which means the amount left after subtracting any deposits and withdrawals. This deduction occurs at the time you request to withdraw funds or at the end of the financial year, as per Indian tax regulations. To withdraw winnings, users must complete a PAN verification, which confirms your identity with the government. Additionally, if your total deposits on the platform reach or exceed ₹50,000 or if you make a first-time withdrawal, a KYC (Know Your Customer) verification is also required, which includes confirming your ID, address, and contact information. These verifications are essential to ensure compliance with legal tax obligations, and we reserve the right to review these details to maintain compliance.
Ludogame.co complies with the Goods and Services Tax (GST) regulations as laid out by the Government of India. For players using paid services, we deduct GST at a rate of 28% from the amount you deposit on the platform. This GST is part of the amount you add to your account, and we deduct it before the remaining balance becomes available for gameplay. If a refund is requested for any deposits, it will only be issued after deducting the applicable GST amount, and full refunds are not possible. The GST deductions apply to each deposit made, and this amount is submitted to the government in line with current GST laws. The amount visible in your Deposit Wallet will be inclusive of this GST, which means it has already been accounted for by Ludogame.co as part of compliance.
When determining tax responsibilities, Ludogame.co considers your registered location, known as your “Place of Supply.” This is based on the state you listed during registration, which will also appear on your account invoices. Until you complete KYC verification, the state you selected upon registration is considered your official address for all transactions on the platform. Once you provide verified KYC details, this address will update to match the information in your KYC documents and will apply to all future transactions. If you log in from a different state, you will need to update your location manually in your profile, as Ludogame.co does not automatically track location changes for Place of Supply adjustments. If there is an issue or inconsistency with your registered information, we may request additional documents to confirm your accurate location, and failure to provide correct information could result in restricted access to your account.
Ludogame.co offers users a variety of game options. You can choose to play both free games, which are purely for enjoyment and skill-building, or paid games, where an entry fee is required for a chance to win cash rewards. Both types of games are designed to provide a fun and competitive environment. The paid games are played for real money, and any winnings from these games are credited to your Winning Wallet, which can be withdrawn according to our withdrawal policies and account verification requirements.
Ludogame.co is only open to players who are at least 18 years old. If you are under 18, you are not allowed to create an account or participate in any games on our platform, whether free or paid. It is your responsibility to ensure that you meet the age requirement. If it is found that a minor has been using the platform, we reserve the right to immediately terminate their account. Additionally, Ludogame.co may request proof of age at any time to verify compliance with this rule. We also restrict access to users from certain states where real-money gaming is prohibited by law. If you are located in or logging in from Andhra Pradesh, Meghalaya, Assam, Odisha, Telangana, Sikkim, or Nagaland, you cannot participate in any cash games on Ludogame.co. Please check your local laws and ensure you are eligible before playing.
To enjoy games on Ludogame.co, you must first create an account on our website or mobile app. During registration, you’ll need to create a strong password and provide some personal information. For those who wish to play paid games, further verification, like PAN and KYC, may be required. It is essential that the information you provide is accurate and up-to-date, as this ensures secure transactions and protects your account.
Once registered, you are responsible for keeping your login details confidential. Sharing your password with others or allowing unauthorized access to your account can lead to account suspension. If Ludogame.co finds any incorrect, false, or incomplete information, we may suspend or terminate your account. Accounts created on the platform should be for personal use only, and creating multiple accounts is not allowed. Users are required to comply with all account-related guidelines to ensure a safe, fair, and enjoyable experience on Ludogame.co.
Deposit in the User wallet
In light of Rule 31B of the Central Goods and Services Tax Rules, 2017 (“CGST Rules“) effective from October 01, 2023, We levy and collect GST at the rate of 28% at the time of deposit. Accordingly, We will reflect the amount deposited (Exclude GST) and GST thereon at the time of raising invoice.
So, when the invoice is raised, it will show:
Customer Can request for the invoice to issue if they need one.
Deposit in the User wallet
In respect of any transactions entered into on the Platform for playing Games and contest(s), Users agree to be bound by the following payment terms to which Users shall be bound when participating in any game and the User will pay the contribution (Contribution) which will be inclusive of the following:
Company reserves the right to deny its Platform/ Services to any User at its sole and absolute discretion. Such denial would automatically disqualify a User from playing any Games hosted on the Platform.
In respect of any transactions entered into on the Platform, including making a payment to participate in the Games, the Users agree to be bound by the following payment terms:
Ludogame.co allows users to add money to their accounts and participate in cash games, but it is essential that users confirm the legality of playing cash games in their area. If you are in a state or region where online cash gaming is restricted or not allowed, you should not participate in cash games on Ludogame.co. In particular, users from states like Andhra Pradesh, Assam, Odisha, Telangana, Meghalaya, Sikkim, and Nagaland are prohibited from playing cash games on our platform, and any violation may lead to account suspension and forfeiture of funds.
All transactions on Ludogame.co are conducted in Indian Rupees (INR), and your user account keeps track of all deposits, winnings, and withdrawals. Payments for cash games must be made through your Ludogame.co account, and any prizes or winnings you earn are credited directly to your Winning Wallet. The funds you deposit for gameplay are stored securely, separate from the platform’s business funds, ensuring that they remain available to you. In rare cases of business closure, player funds are given priority in terms of claims as allowed by law.
Your Ludogame.co account is protected by a password that only you should know. It is your responsibility to create a strong password and keep it private. Avoid sharing your password with anyone, including friends or family, as anyone who has access to it can log in and potentially misuse your account. Ludogame.co cannot be held responsible for any unauthorized access to your account if someone gains access to your password. We recommend choosing a unique password with letters, numbers, and special characters for additional security.
Occasionally, you may experience technical issues, such as lost internet connection, device malfunctions, or disruptions while playing games on Ludogame.co. While we strive to provide a smooth gaming experience, Ludogame.co is not responsible for any losses you may face due to technical problems on your end, such as internet disconnections or device issues. If there is a technical failure on our servers that affects the game, Ludogame.co may cancel the game and, in some cases, refund any entry fees or points you used to join the game.
While we understand technical difficulties can be frustrating, Ludogame.co is not liable for losses caused by connection issues, lag, or other interruptions that occur while using the website or app on your device. We recommend ensuring a stable internet connection before participating in any game for the best experience.
Ludogame.co aims to provide an enjoyable and smooth gaming experience, but we cannot guarantee that everything on the platform will work perfectly all the time. This means we do not promise that the website or mobile app will be error-free, always available, or free from bugs or viruses. All information, games, and services on Ludogame.co are provided “as is.” While we work hard to maintain a reliable platform, we cannot make any promises regarding uninterrupted service or guarantee specific results in gameplay. Therefore, users should be aware that they play at their own risk, and Ludogame.co is not liable for any potential losses or issues that might occur during gameplay.
Ludogame.co’s software is provided solely for personal entertainment through our website and mobile app. You are not allowed to alter, modify, or attempt to reverse-engineer the software in any way. Any use of bots, automated scripts, or cheats is strictly prohibited, as these interfere with fair gameplay. Players must interact with the game directly through the official website or app interface, without using any unauthorized tools or third-party software. Any attempt to manipulate or disrupt the software’s function, such as using automation to gain an advantage, may result in immediate account suspension or termination, and possible further action by Ludogame.co.
Ludogame.co is committed to ensuring that every player has a fair and equal chance of success in all games. To maintain this fairness, we strictly monitor user activities, including deposits, gameplay, and withdrawals. Every game on our platform must reflect individual skill and effort, and any form of cheating, such as teaming up with others or using unfair advantages, is not permitted.
All players are expected to play independently without any form of external assistance or unauthorized tools. Using bots, hacks, or any third-party software to manipulate gameplay is strictly prohibited. If a player is found using these methods, Ludogame.co reserves the right to suspend or terminate their account.
Collusion, where players work together to gain an advantage, is also forbidden. All gameplay must be individual, and any actions to manipulate outcomes or disrupt fair play will result in account restrictions or bans. If we detect any form of cheating or unfair activity, the involved accounts will face serious consequences, which may include permanent account closure and forfeiture of funds.
Additionally, any actions that could be seen as money laundering, such as adding funds without playing games or intentionally losing money to specific players, are against our policy and are strictly monitored. Misusing promotional offers or spamming the platform to gain bonuses or recruit players in unfair ways is not allowed. Furthermore, each player is permitted only one account on Ludogame.co; creating multiple accounts to bypass these rules is a violation of our Fair Play Policy.
This policy ensures that all players on Ludogame.co can enjoy a competitive and safe environment. Any violations will result in penalties, and Ludogame.co will take all necessary actions to uphold fairness and integrity across the platform.
Ludogame.co has a strict policy against offering any form of bribes, gifts, or favors to our employees. Players are not allowed to give cash, services, or any kind of personal favors to any Ludogame.co staff with the intention of influencing game outcomes or receiving special treatment. Likewise, our employees are prohibited from asking for or accepting any gifts or favors from players.
This rule is essential to ensure fairness and integrity on our platform. Any player or employee involved in such activities may face serious consequences, including account suspension and further legal actions. By following this policy, we ensure a transparent and trustworthy gaming environment for all.
At Ludogame.co, we maintain a balanced and fair system for deposits and withdrawals to ensure responsible gaming. When you make a deposit, your account balance is divided into three categories:
Withdrawals are limited to your Withdrawal Balance, which means you can only withdraw winnings and not deposited amounts until they’ve been used for gameplay. Withdrawals are processed after a KYC verification, which includes checking your identity and bank details. Once verified, your withdrawal will be sent to your registered bank account within a reasonable time.
We monitor withdrawals to prevent any misuse, such as attempting to withdraw funds without participating in games or engaging in unfair practices. By following these guidelines, Ludogame.co promotes a secure and fair environment for all players. If you need assistance or have questions about your deposit or withdrawal, our support team is available to help.
Ludogame.co has specific policies regarding withdrawals to ensure fair play and responsible gaming. Different withdrawal policies may apply to each user, including limits on the maximum amount that can be withdrawn daily, monthly, or over a set period. Additionally, there may be both free and paid withdrawal limits. If a user exceeds their free withdrawal limit within the specified time, a withdrawal fee may apply to further transactions during that period. Note that free withdrawal limits may not be available for all users and can vary depending on individual account settings.
Ludogame.co reserves the right to adjust these policies, including limits and fees, based on each user’s account activity or as part of updates to our terms. These adjustments may change over time or differ from one player to another.
To make a withdrawal, users must meet certain conditions. For instance, bonuses or promotional credits cannot be directly withdrawn; they must first be used in games. Cash winnings can only be withdrawn once a player has made at least one deposit and met the eligibility conditions for the particular bonus or winnings.
Once a withdrawal request is submitted, Ludogame.co will process it after completing the necessary KYC (Know Your Customer) and withdrawal verification steps. Withdrawals are typically transferred via IMPS or NEFT to the registered bank account associated with the user’s profile. Any delays in processing can result from verification or bank processing times, and users should expect that the entire process may take up to 72 hours, including weekends and public holidays.
Ludogame.co currently processes withdrawals free of charge, but fees may apply in the future, with prior notice to users. We aim to complete all withdrawal requests within 24 hours, though banks may require an additional 48 hours to complete the transaction. Ludogame.co is not liable for delays due to bank processing times, verification issues, or national holidays.
Ludogame.co may provide eligible users with bonuses as part of various promotions, deposit matches, or rewards. These bonuses are added to your account in the Bonus Wallet, but they cannot be withdrawn as cash. Bonuses are intended to be used solely for entering paid games on Ludogame.co. Each promotion will have its specific terms and conditions, such as how the bonus can be used and the validity period. If the bonus isn’t used within this period, it will expire.
Additionally, bonuses cannot be transferred between accounts or to any other users. The bonus funds must be used for gameplay only, and once they are used, any winnings derived from using bonuses are credited to the Winning Wallet, from where they can be withdrawn after meeting the usual account verification conditions. Ludogame.co reserves the right to modify or end any bonus programs at its discretion.
For all transactions on Ludogame.co, including deposits to play cash games, users must agree to our payment terms. When you enter a paid game, you pay an entry fee that includes both the contribution to the prize pool and a platform fee charged by Ludogame.co. This platform fee is used to maintain the site and ensure a smooth gaming experience and may change from time to time based on our policies.
All prize pool funds from paid games are managed separately in a dedicated account. Ludogame.co does not control or have access to these funds for any other purpose, and they are strictly designated for winner payouts. The winnings you receive from games are transferred to your Winning Wallet, and you can withdraw them following our withdrawal policies and verification steps.
We process payments using secure third-party gateways for methods like credit cards, debit cards, UPI, and online banking. Ludogame.co is not responsible for any delays or issues caused by these third-party providers. While we aim to process all transactions efficiently, payment and deposit credits may sometimes take up to 72 hours due to bank or provider processing times. Please ensure that any payment methods used are in your name, as we only allow personal accounts to be connected to Ludogame.co.
Ludogame.co expects all players to abide by these Terms and Conditions. If a player is found to be engaging in prohibited activities, violating any terms, or misusing the platform in any way, we reserve the right to take corrective action. Prohibited activities include, but are not limited to, creating multiple accounts, engaging in fraudulent behavior, using cheats or bots, or attempting to manipulate gameplay or outcomes.
If a breach is identified, Ludogame.co may take one or more of the following actions: temporarily suspend your account, permanently terminate your account, or forfeit any funds within the account, including winnings. In severe cases, we may also initiate legal action to seek compensation for any losses incurred due to the breach. All corrective measures will be determined based on the severity of the breach, and decisions by Ludogame.co regarding breaches are final and binding. Users found in breach of these terms are not entitled to any form of compensation or reimbursement for funds lost as a result of account suspension or termination.
The Terms and Conditions of Ludogame.co are governed by and interpreted under the laws of India. Any disputes or disagreements arising from the use of Ludogame.co’s platform will fall under the jurisdiction of the courts in Bengaluru, India. In case of a legal dispute, the user and Ludogame.co agree to attempt to resolve it amicably.
If a mutual agreement cannot be reached within 15 days, the dispute will be referred to arbitration. The arbitration will occur in Bengaluru, India, following the Arbitration and Conciliation Act, 1996, as amended. Arbitration proceedings will be conducted in English, and the arbitrator’s decision will be final and binding for both parties. Each party will bear its own costs of arbitration unless decided otherwise by the arbitrator. Ludogame.co retains the right to seek injunctive or other equitable relief from the courts to protect its interests or prevent potential harm before, during, or after arbitration proceedings.
All content available on Ludogame.co, including but not limited to text, images, designs, logos, graphics, games, and software, is the property of Ludogame.co and is protected by copyright, trademark, and intellectual property laws. This content is for personal use only and may not be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission from Ludogame.co.
Users agree not to share, redistribute, or publicly display any part of the content from Ludogame.co. Any unauthorized use or distribution of the content will be considered a violation of these terms and may result in legal action. Ludogame.co reserves the right to enforce its copyright and intellectual property rights to the fullest extent permitted by law, including seeking compensation for any damages caused by unauthorized use.
Ludogame.co enforces strict guidelines on the type of content that can be shared or posted on its platform. Users are expected to engage responsibly and avoid any content that may harm others or disrupt the safe and fair environment of the platform. As a user of Ludogame.co, you agree not to use the platform for any activities that violate laws, encourage illegal actions, or involve unauthorized modifications to the services.
Prohibited content includes but is not limited to:
Ludogame.co reserves the right to remove any content that it deems harmful, offensive, or in violation of these guidelines, and may take further actions, including suspending or terminating accounts involved in sharing prohibited content. Compliance with these content standards is essential for maintaining a safe and fair experience for all users on the platform.
Ludogame.co may run various promotions, offers, and bonus programs to enhance user engagement. These promotions can include deposit bonuses, reward points, and other incentives as described in each promotion’s specific terms. To participate, users must carefully read and agree to the rules and conditions associated with each promotion, as these will outline eligibility, how the bonus can be used, and any requirements for claiming rewards.
Promotional bonuses are credited to the user’s Bonus Wallet and cannot be directly withdrawn as cash. Instead, they are meant solely for participating in cash games on the platform. Each promotion may have specific time limits, and if the bonus remains unused within this period, it will expire and be removed from the user’s account. Ludogame.co reserves the right to change, pause, or discontinue promotions at any time without prior notice. Players engaging in unfair activities to exploit promotions may be banned from current and future offers, and further action may be taken if necessary.
Ludogame.co handles payments and transactions with care to ensure smooth and secure deposits and withdrawals. Once a deposit is made to your account, it is generally non-refundable unless required by applicable law or in specific circumstances such as an accidental double deposit. Refund requests will be assessed on a case-by-case basis, and any refund granted will be returned only after deducting applicable processing fees and taxes, including GST, as per the laws in place.
In instances where a refund is processed, the amount returned will be credited back to the original payment method. Please note that refunds cannot be provided for deposits that have already been used in games. Additionally, users are encouraged to contact our support team if they face any issues with transactions; however, the decision to grant refunds remains at the discretion of Ludogame.co.
Ludogame.co provides users the option to delete their accounts if they choose to stop using our services. To request account deletion, you may contact our support team through the “Contact Us” section on our website or app. Upon receiving your request, we will initiate the process and verify your identity to ensure secure account closure. Once your account is deleted, all personal information and any remaining funds in your account will no longer be accessible, except as required to comply with legal obligations or as retained in line with our privacy policy for record-keeping purposes.
Ludogame.co reserves the right to delete or suspend accounts in case of misuse, including multiple account creation, cheating, fraudulent activities, or any actions that violate our Terms of Service. If your account is deleted for violating these terms, you will lose access to any remaining funds, bonuses, or rewards, which will be forfeited permanently. We encourage all users to carefully review these terms before requesting account deletion, as this action cannot be undone.
By using Ludogame.co, you agree to protect and compensate Ludogame.co, its parent company, affiliates, employees, and agents from any claims, liabilities, damages, losses, or expenses that may arise from your actions or use of the platform. This includes any violations of our Terms of Service, misuse of your account, breaches of laws or third-party rights, and any damages or costs incurred from such actions.
If you are involved in any legal action or dispute that involves your activities on Ludogame.co, you agree to fully cooperate with us in defending against these claims. Ludogame.co reserves the right to handle the defense independently in any legal matter that involves indemnification, and you will not settle any claims without prior written consent from Ludogame.co. By accepting these terms, you agree to be financially responsible for any actions taken on your account that lead to legal consequences or claims against the platform.
By using Ludogame.co, you agree that you use the platform at your own risk and understand that the services are provided “as is” without guarantees of uninterrupted or error-free performance. Ludogame.co, its parent company V2C Infotech LLP, affiliates, partners, and employees are not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the platform. This includes, but is not limited to, damages for loss of data, game interruptions, or any potential winnings or losses due to technical or other issues on the platform.
Furthermore, you agree to release Ludogame.co from any claims, damages, or liabilities arising from other users’ actions, violations, or breaches of these terms. Ludogame.co is not responsible for verifying each user’s behavior or enforcing rules outside the platform, and you acknowledge that the company is not liable for any disputes, losses, or damages you may experience in interactions with other users. The maximum liability of Ludogame.co for any claims relating to your use of the platform is limited to the total amount you have paid for participation on the site, to the extent permitted by law.
Ludogame.co makes no express or implied warranties about the reliability, quality, or suitability of its services for any particular purpose. While we strive to offer a secure and fair gaming environment, we do not guarantee that the platform will meet all your expectations or that there will be no interruptions, delays, or errors in service. The platform is subject to technical limitations, including potential delays or issues with third-party payment providers, and we cannot ensure complete security against all risks.
Additionally, Ludogame.co disclaims any liability for content provided by users, as well as for information accessed on third-party sites linked from our platform. The company is not responsible for actions, products, or content of other users or linked websites. You assume full responsibility for your interactions with other users and agree to use caution and good judgment when engaging with third-party services, as they are independent of Ludogame.co’s control. By using our platform, you acknowledge and accept these disclaimers and limitations as part of the service agreement.
The Terms and Conditions provided here for Ludogame.co represent the complete agreement between you and the platform, covering all aspects of your usage. If any individual term within these Terms is found to be invalid or unenforceable by law, the remaining terms will continue to be effective. Ludogame.co’s failure to enforce any specific part of these Terms does not mean it waives its rights to do so in the future. Additionally, you agree that these Terms are personal to you, and you cannot transfer or assign them to another person without prior written permission from Ludogame.co.
Furthermore, these Terms may be updated from time to time, and any modifications will be posted on the platform. Continued use of the website or app after changes means you accept the revised terms. It’s important to review these Terms regularly to stay informed of any changes.
Ludogame.co is committed to addressing any complaints or concerns users may have regarding the platform’s services. If you have a grievance or issue, you can reach out to our Grievance Officer by sending an email to our customer support. Our Grievance Officer is responsible for responding to complaints and ensuring a fair resolution, and they will review each case carefully.
We aim to respond to all grievances within a reasonable time frame, typically within 15 days of receipt. Please provide all necessary details and documentation relevant to your issue to help us resolve your complaint efficiently. Ludogame.co takes all grievances seriously, and we are committed to resolving any valid issues to maintain a safe and fair gaming environment for all users.
The ultimate platform for playing Ludo online and winning exciting rewards.
